Operations & Customer Solutions Administrator
Nagase America LLC is a global leader in innovative products and solutions through expertise in chemicals, plastics, electronics, automotive and life sciences. Founded 1832, Nagase Group has grown to include over 100 companies in 20 countries with 6,000 employees worldwide. By bringing together good science with great people our customized solutions shape the future of our ever-changing world.
Job Summary
The Operations & Customer Solutions (OCS) Administrator is responsible for supporting logistics, operations, and customer service functions to meet organizational goals of efficiency, accuracy, and customer satisfaction. This role involves managing system processes, responding to inquiries, coordinating logistics, and ensuring compliance with company policies and standards.
Key Responsibilities:
Customer and Vendor Support
- Professionally respond to inquiries via phone, email, and chat.
- Process customer purchase orders, including entering sales and logistics details in company systems.
- Enter pricing in the system, analysis customer forecasting
- Enter and manage customer, supplier, and vendor registrations using internal systems like Mezzanine.
Logistics and Operations
- Coordinate warehouse releases, manage ASNs, and invoice customers accurately.
- Work with sales, customer and senior operations member to order inventory based on demand forecasts.
- Create and send purchase orders to suppliers while adhering to company guidelines.
- Request and process supplier invoices and maintain accurate supplier pricing records.
- Manage inbound logistics and ensure proper processing in SAP.
- Coordinate sample, trial, and service orders as needed.
Data Management and Documentation
- Maintain accurate records and organize all necessary paperwork in Docuware.
- File, review, and resolve rejection issues while escalating significant matters to the appropriate supervisor.
Process Improvement and Communication
- Participate in planning sessions and provide timely updates on critical tasks.
- Communicate effectively with internal teams, supervisors, and sales personnel about issues impacting operations or customer satisfaction.
- Identify opportunities for efficiency improvements and recommend changes to processes.
Technology Use
- Work with internal systems, including Overdrive, EDI (Radley), CRM, Docuware, and SAP, to perform job duties efficiently.
- Provide feedback and suggest improvements for system functionalities related to job responsibilities.
Qualifications:
Required Education and Experience:
- Associate degree in business, operations, logistics, or a related field.
- At least 1 year of experience in operations, logistics, or customer service.
- Proficiency in SAP, Mezzanine, and DocuWare after initial training.
- Intermediate Excel skills.
Preferred Education and Experience:
- Familiarity with SAP, Mezzanine, EDI, Overdrive, and DocuWare.
- Knowledge of the automotive industry is a plus.
- Relevant training certifications in automotive topics are advantageous.
Competencies:
- Communication:
- Clear and professional communication across multiple channels.
- Actively listens and crafts responses to the audience.
- Dependability:
- Meets deadlines, fulfills commitments, and works independently when required.
- Managing Priorities:
- Effectively balances multiple responsibilities and adjusts to changing demands.
- Quality of Work:
- Delivers accurate, high-quality work with attention to detail.
- Teamwork:
- Collaborates effectively with colleagues and fosters a positive team environment.
Work Environment
- Professional office setting with regular use of standard office equipment.
- Primarily a sedentary role, but some light lifting and filing may be required.
Physical Demands
- Ability to lift to 20 pounds occasionally.
- Routine tasks include standing, walking, bending, and using a stool for filing.
Position Type and Schedule
- Temporary through Mid-February
- Monday to Friday, 8:00 AM – 6:00 PM (40-hours per/week)
- Occasional evening and weekend work may be required based on business needs.
Travel
- Primarily local travel during business hours. Occasional out-of-area or overnight travel may occur.
Be part of a team that values innovation, collaboration, and customer success. Apply today to contribute to our mission of delivering exceptional solutions across industries!
